https://www.chegg.com/homework-help/questions-and-answers/case-study-14-zappos-humor-zapposcom-customers-known-fierce-loyaly-sec-wifz-cbo-taray-hsie-q47098677

Base on the Zappos does it with Humor case (link upward)

—What traits of effective leadership does Tony Hsieh demonstrate at Zappos? What aspects of his leadership can you criticize, if any? Is his approach transferable to other leaders and other organizations, or is it person and situation specific?